How do I cancel a SeniorMatch subscription?

First, work out where you paid

There are three places a SeniorMatch plan can be bought, and each one is cancelled in a different place. If you typed a card number or used PayPal on seniormatch.com, you cancel on the website. If you tapped a price inside the iPhone or iPad app, Apple holds the subscription. If you did it in the Android app, Google does.

A bank statement helps if you are not sure. SeniorMatch’s answer on billing, dated 23 April 2026, says a card, Google Pay or PayPal charge reads “SeniorMatch”, and a charge through CCBill reads “CCBill.com *SuccessMatch”. A purchase made in an app shows as an Apple or Google charge.

On the website

SeniorMatch has two help answers for this and they name the page differently.

The one dated 7 July 2025 says: click Settings under your main photo, then Subscriptions in the left sidebar, then the link reading “Your membership will automatically renew until you cancel your subscription by clicking here”, then Continue Management.

The one dated 11 November 2026 gives the same link and the same last step, but reaches them through Settings and then Payment Details.

On our account on 12 November 2026 the Settings page had a Payment group with one line in it, Payment Details. Start there. If your account shows Subscriptions, that is the same place under its older name.

On an iPhone or iPad

SeniorMatch’s help page gives Apple’s steps: open the Settings app, tap your name, tap Subscriptions, tap the subscription, tap Cancel Subscription. It adds a check that saves a phone call: “If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.”

On Android

Stop it in Google Play. SeniorMatch’s help does not list the taps the way it does for Apple. It only says the cancellation has to go through Google.

Deleting the account is not cancelling

On two of the three routes it is not, and this is where money keeps leaving. In SeniorMatch’s words: “When paying by Google Play or the Apple App Store, please note that you’ll also have to stop your subscription through Google and / or Apple. If you do not, you will continue being charged regardless of your account status on the app.”

Only a card payment on the website is stopped by removing the account.

Check that it worked

Open Settings, then Payment Details. The page has a line for the expiration date and one for renewal status. SeniorMatch’s answer dated 19 October 2026 names it as the place to see when a subscription ends.

You keep what you paid for. The November 2026 answer says that after you turn auto-renewal off “you can still enjoy the privileges on our site as a premium MEMBER until your premium MEMBERSHIP ends.”

Getting money back

Cancelling stops the next charge. It does not refund the last one, except inside a short window. The service agreement says “you may cancel a subscription within three (3) business days of creating a Subscription to receive a refund”, and that a fee already paid is otherwise not refundable.

The help page is softer. It invites “full / prorated refund inquiries within a reasonable time frame” and gives the phone numbers 1-416-628-1072 and 1-888-702-1274. Plan around the three business days and treat anything later as a request.

The agreement lists the ways to give notice: by email to support@seniormatch.com, with the Cancel Subscription button in your account, or through the contact page.

If you change your mind

SeniorMatch’s help says the Subscriptions page carries a link labelled “Turn on auto-renewal”, and that you confirm with OK.