How do I contact SeniorMatch customer service?

Where SeniorMatch publishes its contact details

The plainest statement is at the bottom of the Payment Details page inside an account: “Contact us 24/7 via live support, Email or call us at 1-416-628-1072 or 1-888-702-1274 (toll-free) from 9 AM to 5 PM EST for assistance.”

The help page repeats both numbers in its answers on refunds and on turning off auto-renewal. So the phone line is the route SeniorMatch itself points to for money questions.

Live chat

A Live Support button sits in the corner of every page once you are signed in. It was there on our account after its Premium had ended.

Whether a free member gets an answer through it, we do not know. SeniorMatch’s list of Premium privileges includes “24/7 live support (we reply within 30 seconds)”, which suggests the quick reply is something you pay for. We did not open a chat to find out.

Email and the feedback page

The service agreement gives the address for cancelling by email as support@seniormatch.com, and the help page uses the same address for verification problems. Settings has a Customer Support group with three lines: 24/7 Live Support, Help and FAQ, and Feedback and Improvement Suggestions.

Some things can only be done through support. SeniorMatch’s answer dated 23 September 2026 says that to correct your age you contact support through the Feedback page and submit a valid ID.

Before you call about a charge

Have three things in front of you: the email address on the account, the date of the charge, and the name on the statement. SeniorMatch’s answer dated 23 April 2026 says a card, Google Pay or PayPal charge appears as “SeniorMatch” and a CCBill charge as “CCBill.com *SuccessMatch”.

If the plan was bought inside the iPhone or Android app, SeniorMatch’s help says the subscription has to be stopped through Apple or Google. Its phone line is the wrong first call for that. See how to cancel SeniorMatch.

On refunds, the help page says “Usually we deal with your requests within one business day.” The contract only promises a refund inside three business days of subscribing.

Who is on the other end

SeniorMatch is run by SuccessfulMatch.com, Inc. The address its service agreement gives for legal notices is in Vaughan, Ontario, in Canada, and 416 is a Toronto area code. Press enquiries have their own address, press@seniormatch.com. More on the company is on who owns SeniorMatch.