How do I log in to SeniorMatch?

What the sign-in page asks for

The page has two fields, Email and Password, and a Continue button. Below them sit three other ways in: Sign in with Apple, Sign in with Google and Sign in with Mobile Number. Use the one you registered with. We have not tested what happens if you registered one way and try another.

There is one checkbox, Keep Me Logged In, and the page prints its own warning beside it: “Don’t check this box if you’re on a public or shared device.” On a library computer, leave it empty.

If you have forgotten the password

SeniorMatch does not read your old password back to you. Its help answer on this, dated 4 June 2026, sends you to the Forgot Password link on the sign-in page. Type the email address you registered with and, in its words, “We’ll send you a password reset link to your registered email address, usually within a few minutes.”

Two details from the same answer are worth knowing before you start. If nothing arrives, look in the spam or junk folder. And the link stops working after 24 hours, so do not request it on Monday and click it on Thursday.

Once you are in, the password and the email address are both changed from Settings. On our account on 12 November 2026 the Account and Security list read: Change Email, Change Password, Add Phone Number, Two-Factor Authentication.

The six-digit code

The sign-in page can ask you to verify the account before it lets you through. Its wording is “Help ensure SeniorMatch is a safe community by verifying your account by text or email”, and it offers two buttons, Text Me and Email Me. Either one sends a six-digit code that you type into the next screen.

If the text message does not come, the page offers a phone call instead. It also says the mobile number “is kept confidential and will never be shared with third parties.”

This is separate from Two-Factor Authentication, which is a switch you turn on yourself in Settings. It was off on our account when we looked.

Logging in to an account you deleted

This catches people out. SeniorMatch’s answer on deleting a profile, dated 13 October 2026, says: “If you log in again within six months, your account will be automatically restored.” So signing in to see whether the account is really gone brings it back.

If the account was only deactivated, the answer dated 4 June 2026 says to log on with your email and password and click Reactivate. Customer service reviews a reactivated profile before it is shown to other members again.

Signing out

On a computer, move the pointer over your photo at the top of the page and choose Sign Out. SeniorMatch adds that on a shared or public computer you should also clear the browser’s cache and cookies. On our account the same Sign Out line sits at the bottom of the Settings page, under Account Management.