Can I get a refund from SeniorMatch?

What the contract says

The service agreement is the document that binds SeniorMatch. The copy we read on 12 November 2026 is headed “Last Updated: May 12, 2026” and says:

“you may cancel a subscription within three (3) business days of creating a Subscription to receive a refund”

That is the whole promise. It covers one, three and six month plans alike. It counts business days, so a plan bought on a Friday evening has until the following Wednesday.

How to use the window

Cancel and ask in the same breath, and do it in writing as well as by phone so there is a dated record.

1. In the account, open Settings, then Payment Details, and turn off automatic renewal.
2. Contact SeniorMatch the same day. Its lines are 1-416-628-1072 and 1-888-702-1274, 9 AM to 5 PM Eastern. There is also live support inside the account and an email form on its help page.
3. Say plainly that you are cancelling within the 3 business day period and want a refund. Give the date you subscribed.

SeniorMatch’s help page says it usually deals with such requests within one business day.

After the window

The agreement stops promising. SeniorMatch’s help page is softer than its contract here. Its refund entry reads: “For any full / prorated refund inquiries within a reasonable time frame or if you wish to make changes to your premium MEMBERSHIP, please contact our customer service.”

So you may ask, and the company may agree. We cannot say how often it does, because we did not test it. Of the 59 low public reviews we read in September, 15 describe a charge, a refund or a renewal. One Trustpilot reviewer, on 4 March 2023, wrote: “I was refunded only because I notified them within the 3 day time frame”. Treat anything after day three as a favour, not a right.

What cancelling does when there is no refund

It stops the next charge. It does not end what you already paid for. SeniorMatch’s help answer dated 11 November 2026 says that after you turn off auto-renewal you keep the privileges until the paid period ends, then continue as a standard member.

If Apple or Google took the payment

Then the refund is theirs to give. SeniorMatch’s help page says app store subscriptions must be stopped through Google or Apple, and its service agreement cannot reach a payment it did not take. Use the store’s own refund request, and cancel the subscription there too.

Before you dispute a charge

SeniorMatch’s help page asks members to email before filing a dispute with their bank, and warns that disputing a legitimate charge can have consequences. That is its position, written to protect itself. Your bank’s rules are what govern a dispute. Still, a phone call first is quicker, and it gives SeniorMatch the chance to fix a genuine mistake.

The simplest way never to need this page

Buy one month, not six. Turn renewal off the day you buy. Then the most you can lose is $33.99, and there is nothing to chase.